Refund policy

Return and Refund Policy – PawMation

At PawMation, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

We accept return requests within 7 days of delivery.

To qualify for a return:

  • The product must be unused and in its original condition.

  • The product must be returned with its original packaging and accessories, where applicable.

  • You must provide your order number and proof of purchase.

Please contact us before sending any product back.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please provide your order number and clear photos or videos showing the issue.

After reviewing your request, we will offer either:

  • A replacement product at no additional cost, or

  • A full refund to your original payment method.

For approved damaged, defective, or incorrect product claims, PawMation will cover the return shipping cost or arrange an appropriate return solution at no additional cost to you.

3. Change of Mind Returns

If you wish to return a product because you changed your mind or no longer want it, you may request a return within 7 days of delivery, subject to the return eligibility conditions.

In such cases:

  • The customer is responsible for return shipping costs.

  • Original shipping charges, if any, may not be refundable.

  • The product must be returned in its original condition.

4. Non-Returnable Items

Products that have been used, damaged by the customer, or returned without required accessories may not qualify for a change-of-mind return.

This does not affect your legal rights regarding defective, damaged, incorrect, or non-conforming products.

5. Refund Process

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved:

  • The refund will be issued to your original payment method.

  • Processing times may vary depending on your bank or payment provider.

  • We will notify you when the refund has been processed.

6. Exchanges and Replacements

For damaged, defective, or incorrect products, eligible customers may request a replacement instead of a refund.

Please contact us before returning any product.

7. Contact Us

For return requests, refunds, exchanges, or damaged product claims, contact us at:

Email: pawmation63@gmail.com

Store: PawMation

We aim to provide a helpful and fair customer service experience.

This policy does not limit any consumer rights available under applicable laws.