Shipping policy

Shipping Policy – PawMation

At PawMation, we aim to deliver your orders safely and reliably. Please read our shipping policy before placing an order.

1. Order Processing Time

Orders are generally processed within 3–5 business days after payment confirmation.

Business days do not include weekends or public holidays. Processing may take longer during busy periods or due to stock availability.

2. Shipping and Delivery Time

Our estimated delivery time is approximately 5 business days after dispatch.

Delivery estimates are not guaranteed and may vary depending on the destination, shipping carrier, customs checks, weather, or other unexpected delays.

3. Free Shipping

PawMation offers FREE standard shipping on orders shipped to eligible locations in the United States.

Any applicable shipping charges or unavailable delivery locations will be shown at checkout. Free shipping applies only where it is available at checkout.

4. Order Tracking

Once your order has been shipped, we will send you a shipping confirmation email with your tracking details when they are available.

You can use the tracking link to check your shipment status. We plan to provide tracking updates through the AfterShip Tracking app.

Please allow some time for tracking information to become active after dispatch.

5. Late, Lost, or Undelivered Orders

If your order has not been delivered within 7 calendar days after dispatch, please contact us at:

Email: pawmation63@gmail.com

We will investigate the shipment with the shipping provider. If the order is confirmed lost or remains undelivered, we will provide an appropriate resolution, including a refund where applicable.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details when placing an order.

If you notice an incorrect address, contact us as soon as possible. We cannot guarantee that changes can be made after an order has been processed or shipped.